RETURNS & EXCHANGES
Something isn’t quite right?
we’ll help you do it fast and easy.
Our Return Policy
We offer 28 day returns on all products, assuming they're in the same condition they were sent to you: unworn, unwashed, no odours or marks, original tags attached and it the original packaging.
1. Email us with your order number to firstname.lastname@example.org and we’ll be happy to help right away.
2. After you’ve emailed us, please repackage it to prevent transit damage. we’ll ask you to ship the item/s to our studio at this address:
To: sand and camels
15 Jabotinsky St.
Tel Aviv, Israel.
3. Once we receive your return, issue a refund for the returned products the full sum, If you paid via card, funds take 5-7 business days to securely process.
Two Important Points:
1. If the products did not meet the requirements, we’ll ask you to pay for additional shipping cost in order to get the declined products back.
2. Unfortunately, we can’t be responsible for customs or import taxes, tariffs, or any additional fees by your local government. Shipping fees and taxes will not be refunded for packages that are refused due to unpaid VAT/duties.
For any questions please contact us: