Designed and Tested at the Sand and Camels House of Sun.
We hope you love everything that you order from us, but if something isn’t quite right please contact us at email@example.com and we will refund the full merchandise price only if it meets the following requirements:
1. Our policy lasts 30 days since the date of your purchase
2. Your item/s must be unused and in original condition. with the original packaging. (Unworn, Unwashed, No odours or marks, Original tags attached).
Once returned and confirmed, we will fully refund the returned item price. This refund will be issued to the credit card that was used to make the original purchase.
We reserve the right to deny the return and exchange if the item/s did not meet the above requirements.
If the item/s did not meet the requirements, the customer will have to pay for additional shipping cost in order to get the declined item/s back.
Before returning your items we highly recommend you reach out to our customer service team so we can be able to provide further information and instructions regarding the returns process.
To return your product please repackage it to prevent transit damage. please include a copy of the original invoice and send to:
Sand and Camels Attn: Online Returns Jabotinsky 15 st. Tel Aviv, Israel Postal Code: 622883
Currently: Free Shipping Worldwide for all orders over $85
All orders are processed within 2 business days from Tel Aviv.
when your package leaves our warehouse you will receive an email with your package tracking number.
We deliver all our products usingFedex, Israel Post Or Speedway, depending on how urgent it is for you that the package arrives quickly.
Delivery time worldwide FedEx:3-8 business days Israel Post: 7-15 business days
Delivery time in Israel Speedway:1-3 business days
A freight quotation is given at checkout after entering your country. Once your order is packed and leaves our warehouse, you will receive an email with a tracking number to track your parcel with Fedex or Eco post.
Order processing All orders are processed within 2 business days. Please allow additional days in transit and processing during sale and holiday periods. If you would like a parcel by a certain date please email us in advance and we may be able to prioritise your order.
Customs / acceptance of delivery Selected countries receive no additional taxes or duties on delivery.
Some international orders may be subject to local charges. Any customs or import duties and associated fees are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be, they are set by the destination country. Sand and Camels cannot be held responsible for any additional charges on your order, nor can we accept a return of the order in this case.
Customs policies vary widely from country to country, so please contact your local customs office for further information. If you refuse to pay these charges your parcel may be abandoned, and Sand and Camels will not be held responsible for any loss of funds as a result of this occurrence.
Any re-delivery of parcels needs to be arranged and paid for by the customer.
Incorrect address It is your responsibility to provide the correct shipping/delivery address for your order. If the wrong delivery address is provided, Sand and Camels is not liable to refund your purchase or replace the goods.
Order does not arrive Fedex and Israel Post can be used to track your parcel. We encourage customers to track parcels. Sand and Camels is not liable for fault of delivery by either courier. Please let us know and we can help you to contact the correct customer care, however we are not able to refund in these circumstances.
In 1900 all one could have found near by the beautiful piece of land by the Mediterranean sea was sand and camels.
The Tel Avivian brand Sand and Camels was born in 2020, as an expression of nostalgic admiration alongside appreciation of contemporary urban lifestyle.
The Tel Avivian designer Dan Dovrat moved to the city in 2007 and was caught by its magic. He decided to design a shrine inspired by the city, an unseen before logo that would embody the essence of the city and how much the area has developed. From sand and camels into the center of pluralism and dreams. A multi-cultural city.
The unique logo created by Dovrat was converted into a HUGE statue, placed in the center of Tel Aviv port, and is available for everyone to enjoy. Each one of the Sand and Camels designs express various values which are familiar with the city of Tel Aviv.
With much talent and outstanding aesthetics, the brand emphasizes the abstract virtues of the city and makes them accessible to everyone through unique and stylish pieces, surprising themes, bold colors, perfectly stitched patches and a whole lot of love.
All the materials and fabrics used by Sand and Camels are of the highest quality – using cotton fabrics, the finest embroidery and top quality recycled plastic mesh. The brand sees the environment as an unseparated part of its creations.and use eco-friendly materials.