Designed and Tested at the Sand and Camels House of Sun.
We hope you love everything that you order from us, but if something isn’t quite right please contact us at firstname.lastname@example.org and we will refund the full merchandise price only if it meets the following requirements:
1. Our policy lasts 30 days since the date of your purchase
2. Your item/s must be unused and in original condition. with the original packaging. (Unworn, Unwashed, No odours or marks, Original tags attached).
Once returned and confirmed, we will fully refund the returned item price. This refund will be issued to the credit card that was used to make the original purchase.
We reserve the right to deny the return and exchange if the item/s did not meet the above requirements.
If the item/s did not meet the requirements, the customer will have to pay for additional shipping cost in order to get the declined item/s back.
Before returning your items we highly recommend you reach out to our customer service team so we can be able to provide further information and instructions regarding the returns process.
To return your product please repackage it to prevent transit damage. please include a copy of the original invoice and send to:
Sand and Camels Attn: Online Returns Jabotinsky 15 st. Tel Aviv, Israel Postal Code: 622883
Currently: Free Shipping Worldwide for all orders over $85
All orders are processed within 2 business days from Tel Aviv.
when your package leaves our warehouse you will receive an email with your package tracking number.
We deliver all our products usingFedex, Israel Post Or Speedway, depending on how urgent it is for you that the package arrives quickly.
Delivery time worldwide FedEx:3-8 business days Israel Post: 7-15 business days
Delivery time in Israel Speedway:1-3 business days
A freight quotation is given at checkout after entering your country. Once your order is packed and leaves our warehouse, you will receive an email with a tracking number to track your parcel with Fedex or Eco post.
Order processing All orders are processed within 2 business days. Please allow additional days in transit and processing during sale and holiday periods. If you would like a parcel by a certain date please email us in advance and we may be able to prioritise your order.
Customs / acceptance of delivery Selected countries receive no additional taxes or duties on delivery.
Some international orders may be subject to local charges. Any customs or import duties and associated fees are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be, they are set by the destination country. Sand and Camels cannot be held responsible for any additional charges on your order, nor can we accept a return of the order in this case.
Customs policies vary widely from country to country, so please contact your local customs office for further information. If you refuse to pay these charges your parcel may be abandoned, and Sand and Camels will not be held responsible for any loss of funds as a result of this occurrence.
Any re-delivery of parcels needs to be arranged and paid for by the customer.
Incorrect address It is your responsibility to provide the correct shipping/delivery address for your order. If the wrong delivery address is provided, Sand and Camels is not liable to refund your purchase or replace the goods.
Order does not arrive Fedex and Israel Post can be used to track your parcel. We encourage customers to track parcels. Sand and Camels is not liable for fault of delivery by either courier. Please let us know and we can help you to contact the correct customer care, however we are not able to refund in these circumstances.
sand and camels was formed in Tel Aviv in 2018 by art director and graphic designer Dan Dovrat.
His frustration with the lack of great options in happy, colorful and designed hats, led Dan to design collections of hats on various and surprising topics such as space, fruit, expressions, desert and more.
sand and camels initially opened a direct to consumer online shop, shipping world wide, while also collaborating with local premium retailers.
Later the brand launched concept pop-up shops in the heart of Tel Aviv and served the diverse stream of thousands of locals and international tourists who are in search for new and fresh design and unique lifestyle elements .
Our vision is to create an inclusive premium experience that celebrates and inspires creativity, self-love, and good feeling.
We are sand and camels and we’re here to put some color into your day.